Inclusion and the Olympics


For seventeen days this August, I disappeared from my Starbucks and social media habits to binge-watch more live broadcasts and livestreams than ever before: Brilliant wins, crushing defeats, and the dreams of 10,500 athletes, representing 206 countries, across 35 sports, from August 3 to August 21.

Like many of my peers, I was captivated by the 2016 Rio de Janeiro Olympic Games, glued to screens through the intense competition and the personal sagas of courageous women and men fighting for the gold. I was also curious to see the outcomes of the creativity, innovation, and collaboration put forth to make these the most accessible Olympic Games in history.

From my hometown of Washington, DC, I was fascinated and struck by the power of the Olympics to unite Americans and create a sense of community – no small feat during this election year. I was heartened to see neighbors, coworkers, and perfect strangers come together to cheer for our national team. I am sure many of the readers of this column shared tears of joy to see Jersey girl Laurie Hernandez make her Olympic debut as the first U.S. born Latina Olympic gymnast since 1984.

Across the Comcast NBCUniversal Telemundo family, viewership for the 2016 Rio Games reached exciting new heights with expanded Spanish language coverage.  With more than 6000 hours of live, on demand and online streaming content across 306 events, Rio was NBC’s most ambitious delivery of content in Olympic Games history.  With the X1 platform, Comcast offered the first comprehensive and fully integrated NBC Olympics dashboard, with voice-controlled navigation and the ability to re-watch every episode of the full NBC Primetime show and Telemundo late night show, or search for events by sport, athlete or national team.

In my household, this meant hours of behind the scenes footage highlighted in the Road to Rio, as well as intense backgrounding on our Olympic favorites. And like many other Xfinity X1 customers, we were able to navigate the entire Olympic Games by voice in Spanish, including watching the Opening and Closing Ceremonies in Spanish, live, and for the first time.

Comcast NBCUniversal Telemundo’s innovation story goes beyond expanding the Olympics in English and Spanish language. NBC offered more accessible coverage than ever, with a record number of hours of closed captioned and video described programming, and offered video description with every primetime show throughout the Games. Customers with a visual disability could also independently navigate the Olympics experience via Comcast’s industry-leading talking guide, which speaks channel names and numbers, guides users through the X1 experience, and announces on-screen program details such as Common Sense Media ratings.

And while with these efforts Comcast NBCUniversal Telemundo was able to bring millions of civilians together to cheer for Team USA – there’s more. In August we were proud to launch an innovative partnership with the Army & Air Force Exchange Service. For the first time,  US Service members worldwide had free access to NBCUniversal’s Olympic coverage from their desktop and personal devices by visiting or the NBC Sports app and choosing the Exchange as their service provider.

 When Comcast NBCUniversal offered the service, a collaborative team including the Defense Media Activity, Defense Information Systems Agency, the Exchange and DHI Telecom (an Exchange Internet, mobile and IPTV provider) swung into action to develop the technical solution required.

For over a hundred years, the Modern Olympics have united the world. Now technology has made participating in the Olympics more accessible and available than ever before – from any device at any time. There were so many incredible moments during this Olympics – and I watched so many of them live! I am more inspired by the people I work with at Comcast NBCUniversal Telemundo who worked hard to deliver solutions to include more Americans in the spirit of sportsmanship.

Go Team USA!

Jackie Puente is the Executive Director, External Affairs for Comcast Corporation.


Inspiring Our Workforce of Tomorrow

National Grid serves the energy needs of 20 million people across New York, Massachusetts, and Rhode Island. And we have our eyes to the future; just as we are transforming our electric and natural gas networks for the 21st century economy, we are also building our pipeline of future talent. With the needs of our customers in mind, we need to have talented, diverse employees who represent the communities we serve.

Which is why National Grid funds community and education programs with organizations such as City Year, Girls, Inc., and Junior Achievement to target students of all ages and backgrounds. From pre-kindergarten through college, we are encouraging them to study science, technology, engineering and math (STEM) and partnering with teachers to provide resources to help develop STEM skills. To discuss the challenges (and successes) of bringing greater diversity into STEM education programs, we’ve participated in LATINO magazine’s NEUESTRO FUTURO STEM event, bringing together schoolchildren to meet with thought leaders, politicians, and educators.

Addressing the engineering talent gap, our signature Engineering Pipeline Program inspires promising high school students to pursue an education and career in engineering. Approximately 45 scholars from New York and New England are selected each year to experience a six-year developmental journey that includes job shadowing, internships, mentoring and networking activities. Upon successful completion of the program and obtaining a four-year engineering degree, graduates are “fast tracked” for full-time employment at National Grid.

To prepare new hires for success, our Graduate Development Program (GDP) takes 30 recent college graduates through an intensive six-week induction program prior to beginning full-time positions with the company. During this induction, it is my pleasure to meet these graduates, alongside my fellow senior company leaders, and provide career guidance.

As a part of our focus on developing employees, we strongly support 11 employee resource groups (ERGs) covering gender, LGBT, ethnicity, new hires and disability. Our ERGs are chaired by senior executives to ensure they can drive real change within the business and the communities we serve while also providing professional development to the members.

Our Hispanic Professional Association (HPA) ERG aims to act as stewards for the Hispanic communities we serve by providing opportunities for development, support and empowerment. Its 140 members provide professional development workshops, mentoring, and educational events that are beneficial to all National Grid employees.

With the Hispanic population being the fastest growing diverse group in the United States, HPA members are also vital to helping us recruit and retain qualified employees who truly understand the needs and concerns of the Latino community. HPA has partnered with our Veterans ERG to help recruit Hispanic veterans as part of National Grid’s participation in White House’s US Joining Forces initiative, seeking 10% of our new hires to be veterans over the next 10 years.

HPA also maintains a number of external partnerships with local schools to provide tutoring as well as with organizations such as the National Hispanic Corporate Achievers, La Liga (a Syracuse community-based organization) and the Hispanic Heritage Council of Western New York. They participate in the HPA Speakers Bureau, talking to outside organizations about the growing Hispanic population in the US and across our company’s service areas. Government officials and private companies look to our HPA members to help them better understand this important population, many of whom are our customers.

As you can see, there is much to demonstrate National Grid’s commitment to attracting, recruiting and developing a diverse workforce that represents our local communities. We believe to become the utility of the future, National Grid’s workforce must continue to reflect the diversity of our customers. We couldn’t do it without the support of our employees; it is their passionate actions that speak the loudest in serving the needs our customers and supporting our Hispanic communities.

Roger Young is the Senior Vice President, HR and Chief Diversity Officer of National Grid.